Frequently Asked Questions This FAQ section is new and we’ll be adding to it as questions arise. Most answers to Tizra Publisher questions are already documented in the “How To” sections of the Tizra Help Manual, which you can find here. Click on a question below to proceed to its answer. Can the Session “Time Out” for Inactive Admin Users be Changed? What do I do if a Customer Can’t Log In? What do I do if a Customer Can’t access Content? Why can’t I see my design changes? How do I Manually Send a Receipt to a Customer? I uploaded a PDF to a Tizra Document, entered all the metadata, but now I need to make changes to the PDF. What should I do? What Should I Do If An Institutional User Cannot Access Their Licensed Tizra Content?