What Do I do if a User Cannot Access Content Via an Institutional Account’s IP Address? If an end-user from one of your Institutional IP Address authentication accounts cannot gain access to content without being presented with a login screen, you can have the end user do the following: User Tip: A login screen should not be presented for IP Address authentication, as the IP Address, as long as it falls within a valid range, serves as the login credentials. . • Make sure that the end-user has not logged out of IP authenticated session by having them restart their browser and then attempt to access the content again. • If the end-user is still unable to access the content without a login, have the end-user double check their externally visible IP Address using this site: http://www.whatsmyip.org/. Note: Do not have end-user check their IP Address from home, unless they are using a VPN to get access to the internal network for the Institution. Once you have confirmation of the end-user’s externally visible IP Address, go to USERS Institutional Accounts, select the appropriate Institution and confirm that the reported IP Address falls within the proper range. If the IP Address falls outside the range and you can confirm that it is a valid end-user who should have access to the content, you can add the individual’s IP Address to the Institutional Account. • If the institution is using a Proxy server, confirm that cookies are enabled on the Proxy server for http://YourTizraSiteName AND https://secuireagilepdf.com i !