How do I Manually Send a Receipt to a Customer? For most Tizra Publisher sites, an email is automatically sent to a user upon successful completion of a purchase. If necessary, you can manually send a receipt to a user. 1. Go to REPORTING and click on the Export Commerce Data button to run the Export Commerce Report. 2. Enter a Start Date and End Date, with a range during which you know the purchase was made. 3. From the resulting spreadsheet, search on the User's email address and then record all relevant details regarding the purchase (purchase date, amount paid, purchased content, etc.) 4. You can then enter those details directly into an email to send the customer. A sample receipt email template follows. This sample is based on a standard purchase email template (found in SETTINGS Contact and Email Information Email Templates “mail.packagepurchse“). Thank you for purchasing online publications from Your Organization’s Name. Details are below. Purchase of content name on purchase date for $purchase amount Access Term: any terms that may apply (duration, valid date range) View purchased content: link to content’s URL Card transaction details: credit card information A username and password are required for access to the site. Your username is end- user’s username. If you forget your password, you can reset it at: YourSiteName/~passwordHelp To see a complete list of your online purchases, and manage your account information, go to: YourSiteName/~userInfo Please bookmark these pages and save this email so you can easily find your online purchases in the future. If you have any questions or encounter problems, please do not hesitate to contact us at your end-user contact information email address .