Technical support varies widely among LMS providers. Once implementation is over, the level of support may change significantly. More than one association has been disappointed to discover their account doesn’t have the level of care they had expected. In many cases, you may have only user forums and a basic knowledge base to refer to. You can avoid unpleasant surprises by having a conversation about post-implementation support during negotiations. Ideally, your association should have an account manager who understands your needs. Also look for vendors that provide a wide range of training resources, including training videos and in-depth articles. As new users and admins are hired into your organization, you’ll need on-demand resources that make it easy to get onboarded at no additional cost. During implementation and setup, your account manager should be available at all times, and highly responsive to your needs. Do some research and find out how other customers have rated their support service. Support LOOK FOR VENDORS THAT PROVIDE A WIDE RANGE OF TRAINING RESOURCES A GUIDE FOR ASSOCIATIONS AND SOCIETIES 8