Case Study: IAIABC Turns Great Content into a Great Member Experience Switching your content platform and your AMS si- multaneously isn’t for the faint of heart, but IAIABC delivered a big win by listening to members and choosing the right platforms. IAIABC turns great content into a great member experience Switching your content platform and your AMS simultaneously isn’t for the faint of heart, but IAIABC delivered a big win by listening to members and choosing the right platforms. Case Study 30 X2 4,000+ PERSON USER GROUP COMBINED DEPLOYMENT OF A RESOURCE HUB AND AN ASSOCIATION MANAGEMENT SYSTEM PAGES OF SEARCHABLE CONTENT CUSTOMER MISSION Supporting and informing workers’ compensation jurisdictional agencies OPPORTUNITY Creating a unified content hub that put IAIABC’s wealth of information resources in members’ hands — quickly, reliably and without frustration. SOLUTION Combined deployment of Tizra resource hub and Novi Association Management System RESULTS -Greater member value -Greater content visibility for prospective members -Higher usage and user satisfaction -Powerful search capabilities -Easy access for authorized users OPPORTUNITIES TO SCALE Easier member management and content management At a Glance When the value of your organization is built upon thought leadership and authoritative information, it’s imperative to be able to get that content into people’s hands when they need it. The International Association of Industrial Accident Boards and Commissions had the content, but their members couldn’t access it reliably. It was hindering the Association’s mission and frustrating their members — until they found a solution to deliver the resources and functionality their users expected.