Users Weren't Happy About Downloading Software "I downloaded an ebook. I am still having trouble downloading it on additional computers. Please help." "Dr. Called our office after never receiving response from [ebook distribution company]" "Never got email with instructions." "ebook purchased still not available to me. requires multiple downloads and file extension customization. Not at all user friendly, and took days after purchase to even get instructions" "too much hassle to use on a MAC" "Dr has tried ebook help line – every time he calls, he's on hold for more than 10 minutes and then it drops."