CARD SORTING helps prioritize how a typical user would categorize information and is also a great way to engage internal stakeholders See Card Sorting: A Definitive Guide recommended by Dina Lewis of Content Forum As a class of user, I want to be able to do something so that I get some form of value or benefit” You can develop a successful content structure without bringing in a consultant using lightweight tools like card sorting and user stories USER STORIES are great for developing thumbnail personas to confirm that your users will find a direct path to the specific information they seek (e.g. “I want to see my bosses presentation from last year’s annual meeting”) See How (and why) to write great User Stories